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FAQ's
All your questions answered.
Frequently asked questions
How does the escrow guarantee work?
We hold your funds in escrow until you confirm your procedure or consult was successful.
What payment methods are accepted?
UPI, credit/debit cards, EMI plans, and medical loans via NBFC partners.
Can I cancel or reschedule a service?
Yes—full refund available if you cancel >48 hrs before; partial after that.
Are my health records secure?
Absolutely—your data is encrypted AES256 in our FHIR-compliant vault with consent logs.
Is customer support available 24×7?
Yes—reach us via in-app chat, email, or our toll-free helpline any time.
Do you cover international treatments?
Yes—our Global Care Hub partners with accredited hospitals worldwide; see Medical Tourism.
How soon will I get lab test results?
Digital reports are delivered in-app within 24 hours of sample pickup.
